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Auto Body Repair Consumer Bill Of Rights

A Consumer is entitled to:

  • Select the auto body repair shop to repair auto body damage covered by the insurance company.  An insurance company shall not require the repairs to be done at a specific auto body repair shop.
  • An itemized written estimate for auto body repairs and, upon completion of repairs, a detailed invoice.  The estimate and the invoice must include an itemized list of parts and labor along with the total price for the work performed.  The estimate and invoice must also identify all parts as new, used, aftermarket, reconditioned, or rebuilt.
  • Be informed about coverage for towing services.
  • Be informed about the extent of coverage, if any, for a replacement rental vehicle while a damaged vehicle is being repaired.
  • Be informed of where to report suspected fraud or other complaints and concerns about auto body repairs.
  • Repairs are to be in accordance with manufacturer's specifications unless the owner of the vehicle approves all deviations.

Complaints concerning the repair of a vehicle by an auto body repair shop should be directed to:

California Department Of Consumer Affairs
Bureau Of Automotive Repair
10240 Systems Parkway
Sacramento, CA 95827

Any concerns regarding how an auto insurance claim is being handled should be submitted to the California Department of Insurance at:

California Department Of Insurance
Consumer Services Division
300 South Spring Street
Los Angeles, CA 90013

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